Refund policy

At virelloa, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your Fabric Storage purchase, we are happy to assist you through our return and refund process.

1. Return Policy

At virelloa, we offer free returns within 14 business days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging.

  • Customers must contact our support team before sending any product back.

  • Proof of purchase or order details may be required.

2. Refund Policy

Once your returned product has been received and inspected, virelloa will notify you about the refund approval.

If your refund is approved, it will be processed within 3 days.

Since we accept Cash on Delivery (COD) only, customers should contact our support team to arrange the appropriate refund method.

3. Free Returns

virelloa provides free returns within the 14-business-day return period. Customers do not need to pay return shipping fees for eligible returns.

Please contact our customer support team to receive return instructions.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect Fabric Storage product, please contact virelloa as soon as possible.

To help us resolve the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the damaged or incorrect product, if applicable.

Our team will review your request and help find an appropriate solution.

5. Cancellation Policy

If you wish to cancel your order, please contact virelloa as soon as possible. Cancellation requests can be accommodated before the order has been shipped. Once an order has been dispatched, cancellation may no longer be possible.

6. Refund Processing Time

Once a return is approved, please allow up to 3 days for refund processing. The actual time for receiving your refund may depend on the agreed refund method.

7. Contact Information

If you have questions about returns, refunds, or exchanges, please contact virelloa using the details below:

  • Trade Name: virelloa

  • Phone Number: +39074278281

  • Email: support@virelloa.com

  • Address: Via Sant' Egidio, 46, 06039 Trevi PG, Italy

8. Policy Updates

virelloa reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be published on this page.

Thank you for shopping with virelloa. We appreciate your trust and are committed to making your shopping experience as convenient and satisfying as possible.