Shipping policy

At virelloa, we are committed to providing a smooth and convenient shopping experience. We offer free shipping on all orders and work hard to ensure your Fabric Storage products reach your doorstep safely and on time.

1. Shipping Charges

virelloa offers FREE SHIPPING on all orders. Customers do not have to pay any additional shipping charges.

2. Order Processing Time

Once your order is successfully placed, our team begins processing it.

  • Handling Time: 1–2 business days.

  • Orders are carefully prepared and packaged before dispatch.

  • Orders are processed during regular business days, excluding applicable holidays.

3. Delivery Time

Our estimated delivery time is:

  • Transit Time: 3–5 business days.

  • Total Estimated Delivery Time: 5–8 business days, including handling and transit.

Please note that delivery times are estimates and may vary depending on the delivery location, courier services, weather conditions, or other unexpected circumstances.

4. Order Tracking

Customers can track their orders through our Track Your Order page on the virelloa website.

If you experience any difficulties tracking your order, please contact our customer support team for assistance.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

virelloa cannot guarantee successful delivery if incorrect or incomplete addresses are provided.

If you need to update your shipping address, please contact us as soon as possible before your order is dispatched.

6. Delayed or Missing Orders

Although virelloa aims to deliver every order within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact our customer support team.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect Fabric Storage product, please contact virelloa as soon as possible.

Please provide your order details and photographs of the product, if applicable, so our team can assist you.

8. Returns and Refunds

virelloa offers free returns and refunds within 14 business days.

Once your return is approved, refunds will be processed within 3 days.

For more information, please review our Return and Refund Policy.

9. Payment Method

We currently accept Cash on Delivery (COD) only. Customers can pay for their orders in cash when their packages arrive.

10. Contact Information

If you have any questions about shipping, delivery, or your order, please contact virelloa using the information below:

  • Trade Name: virelloa

  • Phone Number: +39074278281

  • Email Address: support@virelloa.com

  • Business Address: Via Sant' Egidio, 46, 06039 Trevi PG, Italy

Thank you for shopping with virelloa. We appreciate your trust and look forward to serving you!